Ballast support: contact and help

Email: support@glp1-offramp.aeoriaapps.com
Response Time: 1-2 business days

Common Questions

Installation and Account

Download the Ballast app from the App Store
No account login required; your data is stored only on your device
One app installation per device recommended

Subscriptions and Purchases

Question: How do I restore my purchase on a new device?

Answer: Open the app and go to Settings. Tap Restore purchases. This will restore your subscription if you signed in with the same Apple ID on your new device.

Question: How do I manage my subscription?

Answer: Subscriptions are managed through your device settings: iOS Settings > [Your Name] > Subscriptions > Ballast. You can cancel anytime, and the subscription will end at the current billing period.

Data and Privacy

Question: Where is my data stored?

Answer: Your data is stored only on your device. Ballast does not have accounts, does not upload your entries, and never sends them to our servers.

Question: Can I export my data?

Answer: Yes. You can export your data as CSV or PDF from the app. Go to More > Export to create and download your file.

Question: How do I delete all my data?

Answer: Go to More > Privacy > Delete all data. This action cannot be undone.

If You Need Support Now

Crisis and suicide prevention: If you are in crisis, please reach out for help.

988 Suicide & Crisis Lifeline: Call or text 988 or visit 988lifeline.org.
Emergency: Call 911 or go to the nearest emergency room.

This app is for tracking and education only, not medical advice. If you have concerns about your health or medication, talk with your prescriber or care team.

Legal and Compliance

Question: Is this app secure?

Answer: Your data is stored only on your device. Ballast does not sync to the cloud. To back up your data, export it from the app and keep the file safe. Ballast cannot restore your data if the export file is lost.

For other questions or to report a bug, contact support@glp1-offramp.aeoriaapps.com.